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  4. How can I check the status of my order?
  1. Home
  2. Knowledge Base
  3. Developing
  4. How can I check the status of my order?

How can I check the status of my order?

How can I check the status of my order?

You will receive an email when we begin your order, confirming that your film is in our hands and safe! If you do not receive this email, you can check your account by logging in from our site navigation.

Once your order reads “Order Started“, we have received and started your order.

For status updates, email [email protected]. We typically respond to status@ emails within one business day. We do not answer emails on weekends.

For expedited status updates, as quick as same-day developing, and added attention to your order, add FAST PASS to your order.
Dedicated FAST PASS support email: [email protected]

Due to high order volumes, we are not accepting calls at this time. This is an effort to stay laser focused on your film orders, ensuring no distractions to our team.

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How do I drop-off my film?

1. Place your film order on gelatinlabs.com – select ‘Ship Negatives’ to get negatives returned (and prints, if you ordered them).

2. Our box is located near the exit of the coffee shop. Take an envelope (or your own ziploc), bag up your film, and write your order number. Your film will head to Gelatin Labs!

How do I drop-off my film?

1. At the front entrance, buzz in to be let inside.

2. The Gelatin drop-off box is directly across from the front desk. Place your order via the QR code on the box. Select ‘Ship Negatives’ to get negatives (and prints, if you ordered them) returned.

3. Take an envelope (or your own ziploc) from the front desk, bag up your film, and write your order number. Your film will head to Gelatin Labs!

Print With Gelatin Labs

Fill out the form below and our team will get back to you via email with a link for you to upload your images.
Print Form

Please choose your print size(s):

Finish Preference

It’s Time To Get Printing!

Whatever type of work you create, the Gelatin Labs Print Upload will render beautiful, archival prints that will enable you to bring your art off of your screen and into the realm of physical existence. The process is simple: select your print size, upload your images, and pick from three distinct finishes!

8x10 inch

Body text for more information. Body text for more information.

4x6 inch

Body text for more information. Body text for more information.

Start Your Film Order

Welcome to Gelatin Labs, your trusted partner for all your film photography needs! We recognize that each photographer has their unique preferences, which is why we are excited to introduce two remarkable options to cater to your individual needs: Simplified and Customized.

Simplified

DEVELOP + SCAN • PRINT

  • Streamlined options for quick checkout
  • Choose the look & feel of your images
  • Less options for an uncomplicated experience

Customized

DEVELOP • SCAN • PRINT

  • Expanded customization for film types, options, services
  • Upgrade to SuperPro hi-res scans
  • More options for the more advanced user

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