How can I check the status of my order?

You will receive an email when we begin your order, confirming that your film is in our hands and safe! If you do not receive this email, you can check your account by logging in from our site navigation.

Once your order reads “Order Started“, we have received and started your order.

For detailed status updates, please chat us from the bottom right of your screen, or email [email protected]. We typically respond to emails within one to two business days, so feel free to call us (201-918-0077) for instant gratification on weekdays.

We are happy to assist you!

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Simplify My Order

Best if you’re new to film, or want us to choose what’s best for your film.

Give me more customization

Best if you aren’t new to the process or Gelatin, and want to have full control over your order.

Simplify My Order

Best if you’re new to film, or want us to choose what’s best for your film.

Give me more customization

Best if you aren’t new to the process or Gelatin, and want to have full control over your order.