I’m worried my roll is blank. Do you credit it back?
For blank rolls, we credit the scan cost back to your account email. This can be applied to a future order.
For blank rolls, we credit the scan cost back to your account email. This can be applied to a future order.
Copyright © 2023 Gelatin Labs
1. Place your film order on gelatinlabs.com – select ‘Return Shipping’ at checkout’ to get negatives returned (and prints, if you ordered them).
2. Envelopes for your order are provided over the counter. Write your name and order number, and load film rolls inside.
3. Hand over your envelope to a Knickerbocker team member.
Your film will head to Gelatin Labs every Monday and Thursday!
1. Place your film order on gelatinlabs.com – select ‘Ship Negatives’ to get negatives returned (and prints, if you ordered them).
2. Our box is located near the exit of the coffee shop. Take an envelope (or your own ziploc), bag up your film, and write your order number. Your film will head to Gelatin Labs!
1. At the front entrance, buzz in to be let inside.
2. The Gelatin drop-off box is directly across from the front desk. Place your order via the QR code on the box. Select ‘Ship Negatives’ to get negatives (and prints, if you ordered them) returned.
3. Take an envelope (or your own ziploc) from the front desk, bag up your film, and write your order number. Your film will head to Gelatin Labs!
At Gelatin Labs, quality is our main priority for every order. Our team keeps film moving through the lab as efficiently as possible, but estimates are not guaranteed.
Current FLEXIBLE TURNAROUND Estimates:
Order size and options chosen affect turnaround time.
Small orders (3 rolls or less) with fewer options (up to Pro Level scans) take less time. Larger orders (4 rolls or more) with more options (including SuperPro scans) will take longer.
Welcome to Gelatin Labs, your trusted partner for all your film photography needs! We recognize that each photographer has their unique preferences, which is why we are excited to introduce two remarkable options to cater to your individual needs: Simplified and Customized.