How can I check the status of my order?
You will receive an email when we begin your order, confirming that your film is in our hands and safe! If you do not receive this email, you can check your account by logging in from our site navigation. Once your order reads “Order Started“, we have received and started your order.
Additionally, you can check the status of your order by accessing https://status.gelatinlabs.com/. Use the same email address you used while ordering to retrieve the latest order status.
For expedited status updates, as quick as same-day developing, and added attention to your order, add FAST PASS to your order.
Dedicated FAST PASS support email: [email protected]
Due to high order volumes, we are not accepting calls at this time. This is an effort to stay laser focused on your film orders, ensuring no distractions to our team.
