Legal
Privacy policy
Last updated: March 13, 2026
Who we are
Gelatin Labs LLC (“Gelatin Labs,” “we,” “us,” or “our”) operates gelatinlabs.com and provides film development, scanning, printing, retail, and related photographic services. We are based in Maplewood, New Jersey.
We take the privacy of our customers seriously. This policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have.
Information we collect
Information you provide directly: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping and billing address, and payment information. Payment card details are processed by our third-party payment processor and are never stored on our servers.
Order and service data: Details about the film and services you submit to us, order history, communication preferences, and any notes or instructions you include with your orders.
Information collected automatically: When you visit our website, we may collect your IP address, browser type and version, device information, pages visited, referring URL, and general location (city/region). This data is collected through cookies and similar technologies.
Cookies and tracking: We use essential cookies to operate our website and process orders. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You may opt out of non-essential cookies through your browser settings or through a universal opt-out mechanism such as Global Privacy Control.
How we use your information
We use personal data to fulfill and ship your orders, communicate with you about your orders and account, process payments, provide customer support, improve our website and services, send marketing communications (only with your consent, and you may opt out at any time), comply with legal obligations, and prevent fraud.
We do not sell your personal data. We do not use your personal data for automated decision-making or profiling.
How we share your information
We may share personal data with service providers who help us operate our business, including payment processors, shipping carriers (USPS, FedEx, UPS), email service providers, website hosting and analytics providers, and accounting and tax services. These providers are contractually required to use your data only as necessary to perform services on our behalf.
We may also disclose personal data if required by law, legal process, or government request, or if necessary to protect the rights, property, or safety of Gelatin Labs, our customers, or others.
Data retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal and regulatory obligations, and resolve disputes. If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law.
Data security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your rights under New Jersey law
If you are a New Jersey resident, you have the right to confirm whether we are processing your personal data, access the personal data we hold about you, correct inaccurate personal data, delete your personal data, obtain a portable copy of your data, and opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
We honor universal opt-out mechanisms, including Global Privacy Control (GPC). When we detect a GPC signal from your browser, we will treat it as a valid opt-out request.
To exercise any of these rights, contact us at in**@*********bs.com. We will respond to verified requests within 45 days. We will not discriminate against you for exercising your rights.
If you are unsatisfied with our response, you may appeal by contacting us, and if still unresolved, you may file a complaint with the New Jersey Division of Consumer Affairs.
Sensitive data
We do not knowingly collect sensitive personal data (such as racial or ethnic origin, health information, or precise geolocation). If we need to process sensitive data for any reason, we will obtain your explicit consent beforehand.
Children’s privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly. For consumers between 13 and 17, we will obtain opt-in consent before processing personal data for targeted advertising or sale.
Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal data.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “last updated” date. Material changes will be communicated via email or a notice on our website.
Contact us
If you have questions about this privacy policy or wish to exercise your rights, reach us at:
Gelatin Labs LLC
515 Valley Street, Maplewood, NJ 07040
in**@*********bs.com
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