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Shipping
What address should I send film to?
Gelatin Labs
515 Valley St.
Suite 160
Maplewood, NJ 07040
Is there anything I need to include in my package (besides my film)?
We require all customers to write their order number on the outside of their package, and recommend including it on a note within the package itself.
For FAST PASS orders, write "FAST PASS" on your package so we can start it immediately upon receipt.
We always appreciate your doodles, art, Polaroids, prints, and zines.
How do you recommend packaging film?
Send film in a bubble mailers or a secure box via your trusted mail carrier. Use First Class Mail with tracking, or equivalent service.
*DO NOT* use postage stamps, envelopes, or any flimsy package that will easily be tampered with or come undone in route to the lab. Use extra tape where needed to ensure security.
Do I have to worry about my film being XRAYed in the mail?
While there isn’t a clear answer to this concern, in our experience we haven’t seen any affects of X-RAY on orders unless the customer traveled through an airport with their film, without getting a hand check from TSA.
Can I receive a mailing label to get my order to Gelatin Labs?
A mailing label can be purchased conveniently at this link: https://gelatinlabs.com/product/mail-label/. Your label will be emailed to you after checkout, within 24 hours or sooner (typically within the hour). Just pack up your rolls, print the label, and affix onto a padded envelope or small box! Drop at your local mailbox or post office.
How will I know when you have received my film?
We recommend getting tracking on your shipment. When your package reports it has been delivered, that means that it has been signed for by our receiving service. We do pickups Monday-Friday and will start preparing your film in the order it has been received.
We do our best to provide Status Updates for your order in your site account, so check there every so often.
What carrier do you use to ship my film/prints back?
United States Postal Service. We love USPS.
Will I get tracking when my film/prints are heading back to me?
You will receive an email with detailed tracking when USPS scans in your package. We tend to have two shipments of orders going out per week.
How and where do I drop-off my film?
Drop-off is available at our dropboxes in Maplewood, NJ • Chatham, NJ and Brooklyn, NY. For location specific instructions, visit https://gelatinlabs.com/contact-us/?swcfpc=1#